Support

We Are Here To Help. 

Our team is based in South Africa, and we are committed to making sure you have the best experience with your SolidSA phone. 

Quick Contact Options

Get In Touch. 

Choose the option that works best for you. We respond to all inquiries within 24 hours. 

Contact Method Details 

📧 Email Support@Solidsamobile.co.za 

📞 Phone 064 349 3406

💬 WhatsApp 064 349 3406

📱 Social Media Instagram: @SolidSA-M10 

Frequently Asked Questions (FAQ)

Frequently Asked Questions. 

1. What is the battery life of the SolidSA M10?

The SolidSA M10 has a 10,000mAh battery, providing up to three days of normal use on a single charge. With heavy use (gaming, video streaming, constant calls), expect approximately 1.5 to 2 days.

2. How long does it take to charge?

With the included 33W fast charger , the SolidSA M10 charges from 0% to 100% in approximately 90 minutes. Wireless charging takes longer, depending on the charger used.

3. Is the SolidSA M10 waterproof?

Yes. The SolidSA M10 has an IP68/IP69K rating , meaning it is waterproof and dustproof. It can survive submersion in up to 1.5 meters of water for 30 minutes. It is also resistant to high-pressure water jets.

4. Does it work on all South African networks?

Yes. The SolidSA M10 supports 4G Band 3 (1800MHz) and Band 40 (2300MHz) , ensuring compatibility with MTN, Vodacom, Cell C, and Telkom.

5. Does it support NFC payments?

Yes. The SolidSA M10 includes NFC , allowing you to make contactless payments with Google Wallet or your banking app.

6. Can I use two SIM cards and a memory card at the same time?

Yes. The SolidSA M10 supports Dual Nano SIM or one Nano SIM + one microSD card (up to 256GB).

7. What is the warranty period?

The SolidSA M10 comes with a 12-month warranty covering manufacturer defects in hardware and battery.

8. How do I claim warranty?

Simply contact our support team at Support@Solidsamobile.co.za  or call 064 349 3406. We will guide you through the process. Proof of purchase is required.

9. Where can I buy the SolidSA M10?

The SolidSA M10 will be available through our website and select retail partners. Follow us on social media for launch announcements.

10. Is the SolidSA M10 ICASA approved?

Yes. The SolidSA M10 has been fully tested and complies with all ICASA and NRCS requirements. Our ICASA Type Approval application is in process.

Warranty Information

Warranty & Returns. 

We stand behind our product. Here is what you need to know. 

Topic Details 

Warranty Period 12 months from date of purchase 

What Is Covered Manufacturing defects in hardware and battery 

What Is Not Covered Physical damage (drops, cracks, water damage beyond IP rating), unauthorized repairs, normal wear and       tear, damage from non-approved chargers 

How To Claim Contact our support team with proof of purchase 

Return Policy Defective units are repaired or replaced within warranty period 

Shipping Information

Shipping & Delivery (Online Purchases) 

We deliver across South Africa. 

Topic Details 

Delivery Time 2-5 working days (depending on location) 

Shipping Cost Calculated at checkout 

Courier Partner TBA

Tracking Tracking number provided upon dispatch 

Repair & Service

Repairs & Service

If your SolidSA phone needs repair, we are here to help. 

Process:

Step Action 

1 Contact our support team at Support@Solidsamobile.co.za or call 064 349 3406

2 Describe the issue and provide proof of purchase 

3 We will assess and provide a repair quote (if not covered by warranty) 

4 If covered, we will arrange collection or advise where to send the device 

5 Device is repaired and returned to you  

Turnaround Time: 3-7 working days (depending on parts availability). 

Call to Action

Still Need Help? 

Our team is ready to assist. Contact us and we will respond within 24 hours. 

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Support@Solidsamobile.co.za / WhatsApp Us: 064 349 3406